Thank you for choosing Key West Event Box Company! We’re excited to send a little piece of the island your way. Please review the following shipping terms so you know what to expect when placing an order or subscribing to our boxes.

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1. Shipping Area

We currently ship within the United States, including Alaska and Hawaii.
At this time, we do not offer international shipping.

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2. Processing Time

• Subscription boxes are shipped monthly or according to the schedule noted on your subscription plan.

• Boxes typically ship on or around the [insert day of the month, e.g., 15th].

• For one-time purchases or special edition boxes, please allow 3–5 business days for order processing before shipping.​

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3. Shipping Methods & Carriers

We ship via major carriers such as USPS, UPS, or FedEx, depending on the size of the order and delivery location. You will receive a tracking number once your order ships.

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4. Shipping Costs

• Shipping fees may be included in your subscription price or calculated at checkout, depending on the product.

• Shipping charges are non-refundable, except in cases of damaged or incorrect items.

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5. Delivery Issues

Incorrect Address:
Please ensure your shipping address is correct at the time of purchase. We are not responsible for packages lost due to incorrect or incomplete addresses. If a package is returned to us, we can reship it at the customer’s expense.

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Lost or Delayed Packages:
If your package is delayed or appears lost, please check the tracking information provided. If it hasn’t arrived within 10 business days of the expected delivery date, contact us at info@kweventboxes.com, and we’ll do our best to assist you.

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6. Damaged Items

If your order arrives damaged, please notify us within 7 days of delivery with photos and your order number. We’ll gladly arrange for a replacement item or offer an appropriate resolution.

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7. Special Edition & Holiday Boxes

Holiday and limited-edition boxes may have unique shipping timelines. These will be clearly communicated at the time of purchase.

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8. Contact Us​

If you have any questions or concerns regarding shipping, feel free to reach out:

Key West Event Box Company
Email: info@kweventboxes.com
Phone: (305) 767-3989