At Key West Event Box Company, we take pride in curating high-quality, themed subscription boxes designed to bring joy and celebration to your doorstep. Because of the personalized and limited-edition nature of our products, we have a clear refund policy in place.
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1. All Sales Are Final
All purchases made through Key West Event Box Company are non-refundable. Once an order has been placed and processed, we are unable to offer refunds or accept returns.
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2. Damaged or Defective Items
If your box or any of its contents arrive damaged or defective, we’re here to help.
To report an issue:
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Email us at [Insert Email] within 7 days of delivery.
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Include your order number, a description of the issue, and clear photos of the damaged or defective item(s).
We will review your request and, if approved, offer a replacement item or store credit, depending on availability.
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3. Missing Items
If you receive a box with missing items, please contact us within 7 days of delivery. We will verify the issue and make it right with a replacement or suitable resolution.
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4. Incorrect Shipping Information
We are not responsible for orders that are lost, delayed, or undeliverable due to incorrect or incomplete shipping addresses provided at checkout. Please double-check your information before submitting your order.
If an order is returned to us due to an incorrect address, we can reship it to the correct address at the customer’s expense.
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5. Subscription Cancellations
Subscriptions can be canceled at any time before your next billing cycle. However, once a renewal payment is processed, it is non-refundable, and the box for that cycle will be shipped as scheduled.
You can cancel your subscription by logging into your account or contacting us at info@kweventboxes.com.
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6. Holiday & Limited Edition Boxes
Holiday and special edition boxes are limited-run and custom-curated. These purchases are also non-refundable and non-returnable, except in cases of damage or missing items.
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7. Contact Us
For questions or assistance, please reach out to us at:
Key West Event Box Company
Email: info@kweventboxes.com
Phone: (305) 767-3989